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FAQ


FAQ
    Q: Can I gain access to my servers if my system is locked?
A: Yes, if your network is down or if your server is completely locked up, you can still have access just as if you were sitting in front of the server. Key-View II gives you control that software cannot.

    Q: Do I have to install any software or hardware on my servers or PCs?
A: There is no software or hardware to install on the Key-View II unit or your other servers. It is 100 percent non-intrusive to your servers.

    Q: How can a user access the Key-View II?
A: Key-View II supports remote access via modem, LAN, TCP/IP internet connection or through a direct serial/parallel port.

    Q: How many levels of security are in Key-View II?
A: Key-View II has two levels of security: pcAnywhere has a single level and your KVM switch offers another level of security. In all, there are four levels of security that must be passed through to access servers attached through a Cybex KVM switch.

    Q: I am concerned about the safety of accessing my servers from off-site.
What kind of security does the Key-View II offer?
A: In addition to pcANYWHERE's extensive security features, the Key-View II
adds a second level of security for the safest possible system. Key-View II
can detect the Caller ID of incoming calls and prevent any location from
gaining access to the system that is not pre-authorized. All connection
attempts are logged in the Key-View II Event Log for later follow-up, if
desired. Key-View II can even be configured to send a pager alert when an
unauthorized connection attempt is made. Combine these features with
Key-View II's encrypted password protection and multiple levels of user
authority to stay in control of your valuable information.

    Q: Is there any kind of event log that will show history of the Key-View Ii actions?
A: Yes, practically anything done to the Key-View II, from log-ins to power cycles, are recorded in the event log.

    Q: What can a user do in Host mode?
A: Control, reboot, shutdown, power-off, power-on any selected server, enter and make changes to CMOS set-up and view all boot screens and messages.

    Q: What can a user do in Menu mode?
A: Users can select the server they want to control, manage and use power control modules, configure security, extract sections of the event log, create keyboard macros, configure reset and sound options and enter host mode.

    Q: What is a Key-View II system?
A: Key-View II is a hardware solution that allows you to access multiple PCs or servers connected to a KVM switch from a remote location.

    Q: What is the difference between the Key-View II and the original Key-View?
A: The Key-View II is a second generation product that incorporates user feedback since 1994. Improvements include multiple levels of security, full mouse support, advanced graphical interface and different access methods.

    Q: What operating system does the Key-View II use?
A: The Key-View II is a hardware solution that is operating system independent. This also insures that the Key-View II will be compatible with future versions of operating systems.

    Q: What remote control software does Key-View II use?
A: Key-View Ii is shipped with award-winning pcAnywhere (TM) remote control software. This software only needs to be installed on the Key-View II unit and accessing computer.

    Q: Will the Key-View II work over a standard modem line or does it require an ISDN connection?
A: The Key-View Ii is easy to use and performs well over a standard modem connection.

    Q: Will the Key-View II work with other KVM switches?
A: Key-View II is not only compatible with all Cybex KVM switches, but it is also compatible with all other keyboard controlled KVM switches.



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Bomara Associates Phone: 800.5BOMARA (800.526.6272) Phone: 978.452.2299 Fax: 978.452.1169 3 Courthouse Lane, Chelmsford, MA 01824 USA
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