Addressing the needs of in-house Help Desks, NetManage's technical support team and the end-user, SupportNow makes software support easy, fast and secure. It lowers support costs and improve customer satisfaction by reducing the duration and number of support calls.

With SupportNow's patented screen sharing technology you can cut diagnostic and resolution times for your corporate software support team while creating a more knowledgeable user, therefore increasing your employees' productivity. Users will appreciate SupportNow's one-click access to support, the privacy features, and they will like the instant gratification from real-time support. Users and support staff will take advantage of SupportNow's session record and playback capabilities to deliver more support, in more ways.

Available separately is NetManage's powerful SupportNow Server technology to provide state-of-the-art real time call management capabilities within your own corporate environment. SupportNow places all the necessary diagnostic information on the SupportNow Server where it can be picked up by the technical support staff. You can share your application with your technical support staff, allowing them to see your problem and/or fix it by remotely interacting with it. If your support person needs to see the entire desktop the user can simply give you full desktop access with one click. This will enables your users to get better and quicker support by reducing the call length time and reducing repeat calls.

Chameleon Web-based terminal emulation reduces the cost of ownership for PC-to-host connectivity in corporate environments. Since users access IBM mainframe and AS/400^® hosts via Web browsers, no special training is required. In addition, it can be centrally maintained and deployed, saving trips to the desktop and support calls.

The Chameleon Web-based terminal emulation kit removes all the complexity of creating a host connection and invoking the application. The connection is managed using information that is contained on the Web page. This allows users to obtain host access through a familiar user interface-their Web browser-while eliminating the need to know how to establish host connections. Users can even add Chameleon Web-based emulation pages' URLs to their favorites list for future use. Since this is all done using the familiar Web browser interface, most training and support needs are eliminated. If any change is introduced to the environment or the host connection establishment process, no further training or communication with the users is necessary. Users still perform the same actions in order to initiate a session.

The system administrator benefits from this product as much as the user. The Chameleon Web-based terminal emulation kit features both network installation and central administration. Once the system administrator installs the terminal emulation ActiveX control files on the Web server (which takes minutes), users can immediately connect to the server and download the controls directly to their desktops. This creates a "Download-on-Demand" system eliminating the need for system administrators to visit every desktop to install software. Also, as the terminal emulation ActiveX control files are updated, the new versions only need to be posted on the server. End-user files are automatically updated during subsequent access.

To access AS/400 resident data network administrators need only install the Chameleon HostLink ODBC component on the PC. No other middleware or filter module is required on the AS/400 system. And, whether you use SNA or TCP/IP, ODBC can accommodate your needs.

Chameleon HostLink ODBC works with all current OS/400 operating systems: V2R2, V2R3, V3R0M5, V3R1, V3R2, V3R6, V3R7, and V4R1.

With version 8.0 of Chameleon HostLink NetManage continues to provide the most flexible, powerful, and useful host access software on the market.

Chameleon HostLink applications share the same user interface across all Windows platforms. Eliminate re-training costs, support personnel and users need only learn one user interface.

Chameleon HostLink applications share the same user interface across all Windows platforms. Eliminate re-training costs, support personnel and users need only learn one user interface.

Upgrade now and get better performance, the latest Web and ActiveX technology, and powerful new capabilities that reduce your software ownership costs.