| Customizable
to fit your support process
 OpSession
is designed to allow your support staff to customize what users
and support staff actually see. The SupportNow Builder customization
utility lets you define all the pre-configured file attachments,
registry, system and application information to assist in diagnosis
of the problem. You can even present dialog boxes to the user when
they click for support. Changes to the list of diagnostic information
can be made in real time.
What's more, OpSession can
integrate into your back-end help desk. Support people can work
from within an integrated interface. You don't have to change your
workflow, systems, or escalation processes to take advantage of
it. Data can be added to the trouble ticket with the click of a
button.
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