| OpSession™ is the
ultimate solution for providing real-time software support to users
inside a corporation.
OpSession is the only real time support tool focused on providing
a comprehensive support solution for the corporate environment.
OpSession offers a series of tools that streamline, improve and
shorten both the support call time and trouble ticket management.
OpSession:
- Offers one-click access to support.
- Automatically creates the real-time Support-Channel™ needed
to deliver quick, personal assistance to users with questions
or problems.
- Lets users directly share application screens, files, application-
and system-specific-data with a single click.
- Has unique privacy features.
- Cuts diagnostic and resolution times for your corporate software
support team.
- Creates a more knowledgeable user, and prevent support calls
before the problem arises.
- Increases employees' productivity.
- Gives users instant gratification with real-time support.
OpSession works with NetManage’s SupportNow™
Server to provide:
- State-of-the-art real-time call management capabilities.
- Interfaces to several help desk applications. From within a
single interface, a Support Representative can open support calls,
view diagnostic data and automatically import call details seamlessly
into the help desk application.
OpSession benefits go beyond real-time support.
OpSession provides
your corporate support team the ultimate in real-time corporate
support tools.
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