SMARTER CUSTOMERS MAKE LESS CALLS

Educate your customers and they will have the ability to solve many of their own support problems. SupportNow automatically records entire or parts of a session and, using cutting edge technology, compresses the entire call session into incredibly small files for future playback. A one-minute recording file is often less than 80K bytes. Support representatives place Animated Tech Notes throughout the session for clear documentation and communication. Should a problem occur again, the previously recorded session can be transferred back to the end user to guide them through the solution process. Posting sessions on the web site under FAQ’s enable users to search and solve their own problems while reducing support calls. Customers can save recordings for future reference, send them to other users and share them with local application user groups.