GIVE YOUR CUSTOMERS WHAT THEY WANT
See the support problem live. Solve it the first time.

SupportNOW is revolutionizing customer support. Now, a Customer Support Representative (CSR) is only a mouse click away—waiting to virtually come alive on the desktop to help solve any support need.

Through visual interactive one-on-one support, SupportNow provides customers with personal and results-oriented service. By being able to visually see the exact problem, it can typically be solved on the first call.

SupportNow brings the customer problem to the support call center, letting support experts see the users application screen on their desktop while talking to the customer. With the Support-Channel™ connection, they can resolve problems on the spot. Record, playback and forward annotated sessions. Escalate and conference with senior technicians. Build real-world knowledge bases without extra effort. Suddenly, customer diagnostics, applications and desktops are just a click away.

Reducing support time on the first call is only half of the success equation. Building and retaining market share is also defined by an organization's ability to enhance the customer experience. With SupportNow, customer satisfaction is increased because the support representative can see the actual problem over the Internet on the customer's PC, as it is occurring. While they are on the line, the support representative can fix the problem as the customer views the process and retains their privacy—without any guessing work involved.