BENEFITS

• Reduces support cost through accurate problem resolution on the "first call"
• Improves problem communication with visual connections
• Increases customer loyalty and satisfaction with quicker resolution of incidents
• Eliminates or reduces customer calls with recorded sessions posted on support web site
• Easy to customize and configure collected data to update support information
• Improves support workflow through call escalation
• Keeps security intact by working behind respective firewalls

FEATURES

• Interactive real-time visual support sessions
• Easy to install and use
• Embedded APIs for Windows, Java and web-based desktop applications
• Automated application, OS and desktop diagnostic collection
• Annotated session recording
• Interactive chat allows two way communication without phones
• Support call real time conference escalation
• Customer privacy controls
• Layered security
• Policy-based access control
• One click access to support