SECURITY IS MAINTAINED

Being able to visually see the customer's screen with SupportNow software poses no security threat. End-users and support teams can work from behind their respective firewalls or proxy servers. There is no need to open either organization’s inbound firewall ports or change network firewall policies so the integrity of the security is maintained.

SupportNow is friendly to user and support center firewalls and offers additional layers of security. The SupportNow Server resides on the support center's DMZ, protecting against unauthorized access and shielding the trusted network from common risks. Policy-based authenticated access management provides flexible enforcement of the support center’s policies. This includes allowing and denying SupportNow Server access based on the source IP address. The SupportNow Server automatically self-configures to work with SOCKS proxy servers on the support network.

PRIVACY IS CONTROLLED BY THE CUSTOMER

SupportNow offers complete privacy for your customers. The customer dictates whether the support representative can view only the application in question or the entire desktop. The customer can switch the access rights of the support representative from View-Only to Full-Access and vice versa, at any time during the support call. To regain control, the customer just moves their mouse and it will automatically lock the support person out. The support representative can still see what the user is doing and make suggestions.