Overview | What's New | Specifications
PC X Server | NFS | FTP | TN3270 | TN5250 | Telnet | SupportNow

SupportNow^™

At first it will seem like magic. With SupportNow, Chameleon makes quick and easy work of connectivity support issues, because technical support representatives can deliver quick, real-time personal assistance to users over the network. Your request for support establishes a Support-Channel^™ that allows support representatives to share and view your application screens, files, and application- and system-specific data

We collect the diagnostic information
SupportNow gathers all the necessary diagnostic information and places it on the SupportNow Server, where it can be picked up by the support representative. You can share your application with our support experts, allowing them to see your problem and/or fix it by remotely interacting with it. If the support representative needs to see the entire desktop, you can give them full desktop access with one click.

Reducing call times
SupportNow makes it easier than ever to reduce the time it takes to diagnose and resolve end-user problems. With the vital diagnostic information automatically collected and attached to a SupportNow call, support experts focus on a precise, efficient diagnosis and response; instead of trying to understand a vague, verbal description of the problems and then try to relay instructions over the telephone.

The interactive nature of SupportNow lets our support team remotely demonstrate solutions, answer questions, and correct problems. And users appreciate the fast, one-click access to our support experts, who can literally show them how to use a specific application feature.

Privacy remains secure
Giving someone access to your PC can be frightening, so SupportNow makes sure users have ultimate control. A user must invite the support representative in before they can share screens and files, and can regain control instantly by simply moving the mouse or pressing a key on the keyboard.

Savings on support costs
Nearly half the cost of running a network is technical support. The power of SupportNow lets you cut support call timeswith the user able to see exactly how to solve a problem or use a new feature. That means every support call is more effective, and every support representative can accomplish more work.

SupportNow is a unique NetManage advantage. Using Chameleon connectivity products you will realize substantial cost savings where it counts most. Let us put the power of SupportNow to work for you and you'll save money while improving user productivity.