ION SecureCare provides enhancement and maintenance support resources during the operational lifetime of your ION Secure products. ION SecureCare augments the resources of your operations staff - it provides access to a wealth of expertise, both on-line and via telephone.

ION SecureCare provides enhancement and
maintenance support resources during the operational lifetime of
your ION Secure products. ION SecureCare augments the resources
of your operations staff - it provides access to a wealth of
expertise, both on-line and via telephone.
24 x 7 access to highly-skilled technical personnel
to answer questions and solve problems; ION currently supports
tens of thousands of infrastructure security appliances worldwide.
Access to new ISOS software releases.
Trade-in programs to upgrade to the latest appliances
(Trade-In Program eligibility is based on SecureCare participation level).
Replacement appliances in the event of equipment failure.
Access to the ION SecureCare Extranet.
Availability of onsite field engineer support.
ION Beta Programs (Beta Program eligibility is based on
SecureCare participation level).
ION Technical Advisory Group (TAG) - participate in shaping the
direction of ION Networks products (TAG eligibility is based on
SecureCare participation level).