RightFAX v6.0 Frequently Asked Questions
	Installation Issues
		Upgrading a 4.0 or 4.02 RightFAX Server to 5.2
	05/04/98	RightFAX Manual Upgrade, Migration, or OS/2 Server to Windows NT Server
	04/27/98	"Incorrect Number of Bytes Written to Disk" Error while Installing the RightFAX Connector
	04/28/98	Non-Desirable Short-Cuts Getting Created from Client Install
	04/28/98	Choosing Brooktrout PCI During Install Causes Blue Screen Error
	04/28/98	Server hangs after unInstall reinstall, and reboot.
	12/05/97	Installation log file in v5.20 Server Setup
	12/04/97	Command Line and Setup.ini Setting for the 5.20 client
	Server Issues
		911 Number Blocking
		Virtual Memory Usage
	05/15/98	Docs on Demand is not generating Mutliple Catalogs correctly
	05/01/98	Problems with Digit Collection on GammaLink Boards
	04/30/98	Winsock2 & RightFAX: Will it Work?
	05/05/98	Error 53 trying to create a new data set in Fax Reporter
	04/28/98	DID problems if Brooktrout PCI cards are present
	04/27/98	What Does the Application Log Message, "INIT:Database Module was not started by the Server Module, the process can not continue." mean?
	04/27/98	What Does the Application Log Message, "STW:The WorkServer1 Module was already started." mean?
	02/26/98	Which version of Crystal Reports can be used to view Fax Reporter reports?
	12/05/97	Short Names in 5.20
	04/27/98	Windows 98 Beta and RightFAX v5.2
	Client Issues
		SQL Cursor type in ODBC
	05/12/98	Getting a GPF Error on client workstations
	04/27/98	Receiving "User Name/Password Incorrect" from Print Driver/Quick Fax/Broadcast Logon Prompt
	E-mail Gateway Issues
		Auto-creating users with Notes Gateway
	05/22/98	Problems installing the Outlook Fax Extension
	04/23/98	Blank fields populated when sending to multiple recipients from Exchange
	04/20/98	How Do I Get Outlook 97 v 8.03 and Why Is It Needed?

911 Number Blocking

The RightFAX 5.20 server will block dialing to any phone number beginning with the digits '911'. The check is preformed with and without any dialing prefix, so a dialing prefix of '9' and a number like '115552233' would cause a block because the number results in the server attempting to dial '9115552233' which starts with '911'.

The number blocking may be disabled entirely using the following registry entry:

HKEY_LOCAL_MACHINE\Software\RightFAX\BoardServer\BlockingFlags:REG_DWORD:2

The check for '911' after the dialing prefix has been added may be disabled with the following registry entry:

If a number is blocked, the fax will appear in FaxUtil with the status, "ED:Scheduling Failed". The Board Server Service will log a warning in the NT Event Log system whenever it blocks a number. The two possible formats of the warning are:

DSNDFX:User XXXX attempted to dial a blocked number (####). Send abandoned

and:

SSND:User XXXX attempted to dial a blocked number (####). Send abandoned

If the warning begins with "SSND:" then the number was blocked after the prefix was added.

Virtual Memory Usage

The BoardServer and WorkServer modules have been tuned to use less virtual memory. On some configurations, the modules will use up too much memory. The symptom is a growing VM Size usage as monitored by the Windows Task Manager or an error message from NT indicating the system is out of virtual memory. The memory may be freed by cycling the RFBoard and RFWork1 services using the following command:

NET STOP RFBOARD

SQL Cursor Type in ODBC

The Windows 95/98/NT pop-up fax client has the ability to link to any ODBC source as a fax phone book. The ODBC phone book functionality now allows the configuration of the SQL Cursor Type. This makes the ODBC phone books more flexible with respect to the numerous ODBC drivers available.

Auto-Creating Users with Notes Gateway

The RightFAX E-mail Gateway for Notes now has the ability to automatically create new users in RightFAX to match users from Notes. To support outbound faxing from any e-mail system RightFAX does NOT need matching users (this is the function of the DEFAULT user). For those customers who wish to always have matching users, the Notes gateway will now create a user in RightFAX whenever an unknown user sends a fax from Notes.

This functionality may be enabled or disabled using the following registry entry:

HKEY_LOCAL_MACHINE\Software\RightFAX\Gateway\Gateway\ AutoCreateUser:REG_DWORD:#

Where # is 0 to disable or 1 to enable.

In the shipping 5.20 product, the initial setting of the function is undefined, thus the above registry entry should be used to enable or disable the feature as desired.