Avocent Professional Services

Implementation & Installation Programs
At Avocent Corporation, we understand the importance of providing a total lifecycle
solution for your IT assets. Installing and deploying those assets in an efficient, effective
and productive manner is a critical step in this process and can help maximize your return
on investment. Avocent provides a comprehensive range of implementation services for
customers who require planned installation of their purchased equipment and extended
assistance to fine-tune your system configuration. Our offerings include:

Installation – On-site physical installation of newly purchased Avocent equipment.

Implementation – On-site configuration of network parameters, local devices, software
installation and configuration of administrative and server parameters tailored for optimum
performance within your environment.

Remote configuration and support for installations – Online delivery of configuration
settings and pre-scheduled telephone support for installations. This service is intended
for customers that have physically installed the Avocent products and need assistance in
configuring the products to their environment.

Concurrent training – On-site hands-on training is available to show you how to maximize
the potential of your newly implemented Avocent solution.

Program Benefits
Avocent Professional Services implementation programs provide you with the expert
knowledge and resources to reduce your installation and implementation time. Key
benefits include:

Avocent expertise – By employing Avocent-qualified technical resources to install and deploy
your solution you can dramatically reduce risk of installation error.

Minimize disruption – Avocent can provide a schedule to minimize disruption to your
business by using proven methodologies and best practices to speed up the process.

Free up internal resources – Let Avocent handle the installation for you. Use your resources
where they are most needed, supporting your IT strategic business requirements.

Reduce post project support – Using Avocent qualified resources and best practices to
implement your Avocent solution can minimize the occurrence of post installation technical
issues; thereby, dramatically reducing downtime.

Return on investment – The combination of benefits can help you realize the full potential
of your Avocent solution and maximize your return on investment.

Terms & Conditions

Delivery - Available during normal or extended
working hours.* The service is performed onsite
by product specialists as defined in the
implementation schedule agreed upon with the
Customer.
Term - The service is terminated at the end of the
scheduled assistance period.
Eligibility - Available to any retail purchase of
Avocent products.
Service exclusions - Any services not specifically
described in the statement of work are excluded
from this service. If, during the service provision
period, complementary services are identified as
desirable, a separate quotation will be provided.

Phone: 800.5BOMARA (800.526.6272)

Phone: 978.452.2299

Fax: 978.452.1169

3 Courthouse Lane, Chelmsford, MA 01824 USA


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