Home
Avocent Home » Avocent Professional Services

 Avocent Professional Services:

Iimplementation & Installation Programs
At Avocent Corporation, we understand the importance of providing a total lifecycle
solution for your IT assets. Installing and deploying those assets in an efficient, effective
and productive manner is a critical step in this process and can help maximize your return
on investment. Avocent provides a comprehensive range of implementation services for
customers who require planned installation of their purchased equipment and extended
assistance to fine-tune your system configuration. Our offerings include:

Installation – On-site physical installation of newly purchased Avocent equipment.

Implementation – On-site configuration of network parameters, local devices, software
installation and configuration of administrative and server parameters tailored for optimum
performance within your environment.

Remote configuration and support for installations – Online delivery of configuration
settings and pre-scheduled telephone support for installations. This service is intended
for customers that have physically installed the Avocent products and need assistance in
configuring the products to their environment.

Concurrent training – On-site hands-on training is available to show you how to maximize
the potential of your newly implemented Avocent solution.

Program Benefits
Avocent Professional Services implementation programs provide you with the expert
knowledge and resources to reduce your installation and implementation time. Key
benefits include:

Avocent expertise – By employing Avocent-qualified technical resources to install and deploy
your solution you can dramatically reduce risk of installation error.

Minimize disruption – Avocent can provide a schedule to minimize disruption to your
business by using proven methodologies and best practices to speed up the process.

Free up internal resources – Let Avocent handle the installation for you. Use your resources
where they are most needed, supporting your IT strategic business requirements.

Reduce post project support – Using Avocent qualified resources and best practices to
implement your Avocent solution can minimize the occurrence of post installation technical
issues; thereby, dramatically reducing downtime.

Return on investment – The combination of benefits can help you realize the full potential
of your Avocent solution and maximize your return on investment.

 

Service part number Service Description Lead-time US $ Unit
Implementation Services - Remote
Remote Configuration
IMPSE-OCFG-RC-VAL
Scheduled remote (on-line) configuration assistance.
(requires on-line access rights)
8 weeks $ 500 per day*
Implementation Services - On-site
Implementation
(DSView 3 Add-ons)
IMPSE-ADDL-OS-128P
Scheduled on-site installation for up to 128  incremental ports in an
existing DSView® 3 software environment for DSR® switches,  ACS
console  servers, AutoView® switches.
(i.e. remote administration)
8 weeks
$2,000 per site*
IMPSE-ADDL-OS-256P On-site configuration Only via existing DSView 3 software managed environment of up to 256 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours SOW Required   $2,000  
IMPSE-ADDL-RC-256P Remote configuration only via existing DSView 3 software managed environment of up to 256 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours. SOW Required   $1,000  
IMPSE-AENV-OS-16D Onsite Implementation Up To 16 Environmental Devices Std Bus Hrs   $2,000   
IMPSE-AHRS-OS-VAL After-Hours Deployment Uplift fee - Charges required for after hours deployment.   $1,000  
IMPSE-AHRS-RC-VAL After-Hours uplift fee - for remote configuration & remote upgrade services SOW Required   $500  
Implementation
(AMX chassis)
IMPSE-AMXC-OS-128P
Scheduled on-site installation for AMX Chassis + up to 128  server
ports.
(includes AMWorks® software)
8 weeks
$2,000 per site*
Implementation
(AMX Add-ons)
IMPSE-AMXU-OS-32P
Scheduled on-site installation for up to 32 user ports on AMX switch.
(requires desktops to be co-located)
8 weeks
$2,000 per site*
IMPSE-AUPG-OS-100 On-site upgrade of up to 100 Avocent Appliances during normal business hours SOW Required   $2,000  
IMPSE-AUPG-RC-100 Remote upgrade of up to 100 Avocent appliances during normal business hours SOW Required   $1,000  
IMPSE-CUST-OS-VAL Custom Implement Onsite Install Of Other Prod   custom pricing  
IMPSE-DAYR-OS-VAL Onsite Professional Services Daily Rate Fee Of Sow Defined Work   $2000   
IMPSE-DBCT-RM-VAL Mergepoint IE Database Config SVC   custom   
IMPSE-DCP-OS-VAL Onsite Assist During Normal Bus Hrs Base Rate Multiplier For DCP   $2000   
IMPSE-DCP-RC-VAL Remote Assist During Normal Bus Hrs Base Rate Multiplier For DCP   $1000   
IMPSE-DSUP-OS-VAL On-site upgrade of DSView 3 software per single hub + up to 2 spokes during normal business hours SOW Required   $2000   
IMPSE-DSUP-RC-VAL Remote upgrade of DSView 3 software per single hub + up to 2 spokes during normal business hours SOW Required   $1000   
Implementation (DSView® 3 software) IMPSE-DSV3-OS-64P
Scheduled on-site installation of DSView 3 software + up to 64 ports for DSR® switches,  ACS console  servers, AutoView® switches.  (i.e. remote administration)
8 weeks
$2,000 per site*
IMPSE-DSV3-OS-64P Scheduled Install Of DSV3 SW Up To 64pt   $2000   
IMPSE-DSV3-RC-128P Remote setup of DSView 3 software and remote configuration of up to 128 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours. SOW Required   $1,000  
IMPSE-LCD-OS-10T Onsite Installation & Config Of Up To 10 LCD Trays   $2000   
IMPSE-MSPM-OS-64P Onsite Installation & Config Of Mergepoint Service Processor Mgr   $2000   
Custom Implementation
IMPSE-CUST-OS-VAL
Scheduled on-site custom  installation and implementation for other
Avocent products as well as non-standard deployments.
8 weeks
$2,000 per site/day*
IMPSE-OCFG-OS-VAL  Base Rate Multiplier Of Sow Onsite Config Only Std Bus Hrs   $2000  
IMPSE-OCFG-RC-VAL Base rate multiplier for SOW defined Remote Configuration assistance during normal business hours SOW Required   $1000   
IMPSE-PMGR-OS-250P Implement PWR MGR Plug-in PDU Onsite Inst Config   $2000  
IMPSE-XDSV-OS-128P Onsite Config Only Of Non-DSV3 Managed Preinstalled Units-standard Hrs   $2000   
Implementation
(non-DSView 3)
IMPSE-XDSV-OS-64P
Scheduled on-site installation for up to 64 ports in a standalone DSR®
switch, ACS console  server and AutoView® switch environment
(i.e. local administration)
8 weeks
$2,000 per site*
IMPSE-XDSV-RC-128P Remote Setup Of Non-DSV3 Managed Pre-installed Appliances   $1000   
Training Services Scheduled
EUT-1DAY Avocent 1 Day Per Group-training At Cust Facility   $3000 per person
EUT-360 MPIE INSTALL AND DEPLOYMENT #360      
EUT-361 MPIE INVENTORY #361      
EUTPRE-1DAY 1 DAY TRAINING PRE-SCHEDULED TRAINING LOCATIONS PER PERSON      
Concurrent Training
EUTSE-TRAN-NB-VAL
Training provided by Technician on usage of the product installed.
Delivered in conjunction with an on-site installation / implementation.
see
above
$ 375 per concurrent
session
EUT-TRAVEL Cost Of Misc Travel Expenses For Training At Customer Facilities   TBD  
EUT-VIRTUAL351 VIRT ILT DSV3 SW APPL Fundamentals SUP   $400   
EUT-VIRTUAL352 VIRT ILT DSV3 SW APPL ADV SUP   $350   
Administrative Fees
Expedite Fee
FEEAF-EXPD-XX-VAL
Fee for expedited service delivery requests.
(i.e. inside standard lead-times)
N/A $ 500 per change
Reschedule Fee
FEEAF-RSCH-XX-VAL
Fee for customer initiated reschedules due to change of confirmed
delivery date or customer delays while on-site requiring return travel
or extra time on-site.
N/A $ 500 per event
On-site Contracts
ACNT-OUTS-OS-6M SEMI ANNUAL ONSITE SUP CONTRACT      



Terms & Conditions

Delivery - Available during normal or extended
working hours.* The service is performed onsite
by product specialists as defined in the
implementation schedule agreed upon with the
Customer.
Term - The service is terminated at the end of the
scheduled assistance period.
Eligibility
- Available to any retail purchase of
Avocent products.
Service exclusions - Any services not specifically
described in the statement of work are excluded
from this service. If, during the service provision
period, complementary services are identified as
desirable, a separate quotation will be provided.



Avocent Home Bomara Homepage Request Information

Bomara Associates Phone: 800.5BOMARA (800.526.6272) Phone: 978.452.2299 Fax: 978.452.1169 3 Courthouse Lane, Chelmsford, MA 01824 USA
Phone: 800.5BOMARA (800.526.6272)

Phone: 978.452.2299

 

Fax: 978.452.1169

Email: bobr@bomara.com

  Web: www.bomara.com

3 Courthouse Lane, Chelmsford, MA 01824 USA
Serving the marketplace for over 40 years

© 2014 by Bomara. All rights reserved

 



First Name:
Last Name:
Company:
Address:
Mail Stop:
City:
State (if in US):
Province/Region (if outside US):
Country:
ZIP (Postal) Code:
E-mail:
Telephone:
Fax:
Questions/Comments:
Verification: Please type:
Please have a Bomara Associates representative contact me