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| The Call Logging Managed Service is for companies that are keen to concentrate on their core business and consequently outsource non-core processes and functions. Demand for communications management information is increasing as companies develop their environments, however, the acquisition of this information is not seen as a core process and can therefore be considered as an outsource opportunity. |
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Data Track can provide this service either directly or via a number of its distribution partners. The service can be paid for on a monthly or quarterly basis relieving customers of the need for capital investment and increasing cash flow. Management can receive the information they require without the need to provide additional infrastructure or to recruit staff with their associated overhead.
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The reports you require can be produced in a number of common formats such as Word, Excel, PDF, HTML or CSV and will be automatically delivered to you by email or by posting onto a dedicated web page.
Reports that are regularly required can be produced daily, weekly or monthly to an agreed schedule. In addition, ad-hoc reports can be produced either by manual request or via a simple to use web-based Report Generator, without the need for training on the system
The form and number of reports required are covered by a service level agreement that can be tailored to individual requirements. Click on the headings below for examples of the service offerings.
| Basic Service |
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Basic Service
Used where only a minimum amount of management information is required by the organization.
Reports Provided
- Summary of Calls by Destination.
- Operator Response Within Target.
- Daily Busy Hour Traffic. |
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| Standard Service |
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Standard Service
Used where a high level of management information is required but not enough to justify a complete departmental cost-structure breakdown.
Reports Provided
Cost Control Reports
- Top 20 Most Frequently Dialled Numbers By Calls
- Top 20 Most Frequently Dialled Numbers By Cost
- Top 20 Most Frequently Dialled Numbers By Duration
- Top 20 Most Expensive Extensions By Total Cost
- Out Of Hours Business Calls
Response Time Reporting (Incoming Calls)
- Company Response Within Target
Traffic Reports
- Traffic By Line And Calls
- Average Daily Call Patterns
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| Premium Service |
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Premium Service
Used where comprehensive management information is required including departmental cost and performance.
Reports Provided
Cost Control Reports
- Management Summary By Department
- Management Summary By Department And Extension
- Management Summary By Department Usage
- Management Summary By Department And Extension Usage
- Unused Extensions
Response Time Reporting (Incoming Calls)
- Extension Response Within Target (Summary)
- Extension Response Within Target (Detailed)
- List Of Unanswered Calls
Traffic Reports
- Traffic By Trunk Line Group
- Traffic By Trunk Line Group And Trunk Line
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If you would like to know more about this service, you can speak to one of our representatives by clicking here.
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