Data Track - Configuration Backup

Reduce system downtime and engineering site visits by remotely backing up and restoring configuration files on PBX's, routers, voice mails, IVRs etc.

Many of the devices that you manage such as PBXs, routers etc. need to have their configuration backed up at regular intervals; this can be easily overlooked. Where devices are remote, this can mean regular site visits to copy the configuration, then returning to a central location to produce the backup; this takes time and costs money. When the backup is required it is invariably urgent so an unplanned site visit must be made at short notice. This causes a delay in restoring service and can be an expensive exercise.

Many IP based systems perform backups over the data network. This increases bandwidth usage and does not cover the scenario of the router being faulty and the network itself being unavailable. For dial up based systems, the size of the configuration files and the speed of the connection makes remote backup impractical.

Our Configuration Backup offering utilizes the Tracker Platform to automatically backup configuration data to its local flash memory. This backup can be set to run at regular intervals i.e. daily, weekly or monthly so you are assured of having an up to date backup on site when it is required. When a configuration needs to be restored you simply connect to the Tracker and perform a manual restore. This can be done locally or remotely so you can get service restored quickly and easily and at a low cost.

You can connect to the Tracker over a secure IP or dial-up connection. The Platform gives you the ability to connect multiple devices to the Tracker, which can store up to two gigabytes of configuration data in its non volatile flash memory. These backups can be transferred to a central location for extra resilience if required at less frequent intervals.

For a maintenance organization, this will dramatically reduce both your site visits (truck rolls) and costs for providing the service. SLA targets can be met in the event of a failure, or new premium SLA targets introduced.

Our automated configuration backup system will reduce you costs and improve your service. If you wish to know more about how this product could be used in your organization, then contact us.