In today's challenging business environment, we know that if you are a reseller or maintainer of communications equipment you are under pressure, due in part to increased competition and reduced margins. It has never been harder to win new business and retain customers. To enhance your business, you need to find a way to provide additional value added services, reduce your break fix costs and provide better SLAs. 

The Data Track Management System (DTMS) enables you to achieve these business goals.  DTMS provides a platform for the management of remotely located multi vendor equipment and can be used standalone or integrated with an existing voice or data management system. DTMS enables a whole variety of remote equipment to be managed in a secure and consistent manner.

A number of value added services can be offered to your customers with the DTMS system. These can be used to not only increase recurring revenue but also to raise the visibility of the service provided. This will lead to greater customer satisfaction, loyalty and retention, which are key objectives for any business.

The Data Track Management System consists of two major elements. At the remote location an intelligent unit is used to provide secure consistent access and administration of a whole variety of multi vendor equipment. The unit is called a Tracker and it provides distributed intelligence to actively manage events and data from multi vendor devices by one common management platform.

At the management center a number of applications can be used to increase the efficiency of the maintenance operation and to provide additional services, an important revenue stream. DTMS is highly secure; it can manage all remote site usernames, passwords, connectivity and access. In addition, the system keeps an audit trail of activity at both the management center and the remote site.

The Data Track Management System will benefit your business by increasing efficiency, reducing cost and providing additional revenue generating opportunities. The capital outlay produces a very short return on investment (ROI) and its vendor independent platform ensures that this investment is protected.