Eclipse AMS (Alarm Management System) - is designed to capture alarms from remotely located equipment and present them on-screen at a central management location in a clear and logical manner. The system enables staff to quickly and easily identify problem areas and take appropriate action. Using Eclipse AMS, a maintenance organization will be able to provide a higher quality service to its customers at a lower cost.

The software will automatically detect, filter and report real alarm and event data that it receives from remote sites. Eclipse AMS can be used to monitor a variety of equipment and systems, in particular PBXs and other communications equipment. Automatically reported alarms can be actively managed, initiating call-outs to service engineers when necessary. Alarms can be received using dial-up or IP connectivity.

The GUI interface allows the user to create a number of operational views including active alarm list, site status and network schematic. Non-technical personnel can quickly and easily configure the software for a number of remote sites, group and link those sites together, configure alarms and assign engineers to rotas. The GUI interface uses multiple Colors to display the status of a particular site: red for an alarm that has been activated, amber for an alarm that has been acknowledged and green for an operational status.

A comprehensive alarm history is available by site, site group or for all sites. An engineer can initiate an MMI (Man-Machine Interface) session directly to the remote site through the Eclipse AMS GUI front-end, in order to troubleshoot or fix a problem.

Eclipse AMS can re-broadcast an individual alarm notification to a duty engineer using a number of delivery methods including pager or mobile phone using the short message service (SMS). The duty rota within the software decides which engineer or group of engineers it should contact regarding the alarm depending on the site, alarm, time of day or day of the week. Different types of alarms can be assigned different severity codes so that alarms can be prioritised by urgency.

Some of the Eclipse AMS functionality is available as a managed service, click Tracker Alert Service to view more details. If you would like to know more about this product, you can speak to one of our representatives by filling out our contact form. Click Device Alarm Monitoring solution to read in more detail about the benefits.