Products > Eclipse Software > Eclipse Call Management

 Eclipse CMS (Call Management System):

Eclipse Call Management


  • Monitors performance, traffic and cost control
  • Detailed, summary and trend reports
  • Automatic report production and distribution in Word, Excel, PDF, HTML, & CSV billing formats
  • IP or legacy voice switches
  • Multi vendor solution
  • Web based reporting
  • Listed product for call management under NHScat-IT

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Provides a complete overview of a voice network's operation and performance, enabling management information to be quickly and easily produced.

A comprehensive reporting suite allows the user to produce a comprehensive range of reports including:

Cost Control
Cost Allocation
Response Reporting
Traffic Analysis
Fraud Analysis

The Eclipse Call Management System is the most powerful and sophisticated call logging software tool available for the management of IP and legacy voice systems.

Whether you have a small PBX or a large worldwide network, Eclipse CMS will provide you with the call logging information you need and in the format you require. It will enable you to make informed decisions about the performance and efficiency of your voice system.

Eclipse CMS is simple to use through the innovative use of Windows and Web based technology, allowing your telecommunications performance, assets and expenditure to be managed efficiently and cost effectively. Areas that can produce increased efficiency, improved performance or require cost control can be quickly established and continually monitored.

Sophisticated management reports can be produced automatically or on demand in a variety of formats including Word, Excel, HTML, PDF or CSV, and directly delivered to a desktop using e-mail, local area network or Web service. customized formats are also available for integration with billing systems. Regularly required information can be produced with little or no manual intervention.

A Web Report Generator enables managers to produce their own call logging reports from a standard web browser with little or no training.  This greatly reduces the overhead requirement to answer ad hoc management queries and significantly increases efficiency.

Many thousands of organizations, both public and private sector, have benefited from the use of the Eclipse Call Management System to monitor their local or worldwide voice systems. These include managed offices, systems integrators, outsourcing companies, centerx suppliers, PBX vendors and enterprise customers of all sizes.

We cover the whole spectrum of customers and have single site systems of 60 extensions up to a global system of 1,200 sites and 350,000 extensions. The system can be purchased outright for you to run yourself with full training and support from our dedicated trainers. Alternatively we can supply the system as a Managed Service either directly by ourselves or through selected partners. Whatever your requirement Eclipse provides the solution for you.

If you would like to know more about this product, then contact us or download the literature. If you wish to see more of the report templates included in the software, then you can view our call logging reports sample document.

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