PBX Fraud Detection
Data Track's PBX Fraud Detection solution provides peace of mind by combating internal user abuse and dial through fraud on IP or legacy voice systems. IDS (Intrusion Detection Systems) and firewalls protect an organization's data network, however the early detection of voice fraud is just as important, if an organization is to prevent losing significant sums of money.

The Costly Issue

The growing sophistication of telecoms networks, together with open interface standards, means that abuse and fraud are problems that can go unnoticed. Users within an organization, such as office workers, security personnel and cleaners can take advantage of free calls to premium rate numbers and relatives overseas. Additionally, dial through fraud, also known as Toll Fraud, occurs when an organization's voice system is used by outsiders to make free telephone calls at the organization's expense.

organizations that have freephone or local rate numbers are most at risk, as calls to these are either free or very cheap to incoming callers. Consider the employee who directs their office phone to a relative's number in Asia or Australia and then calls their office number from home, they will pay for a local call while the company is charged at the international rate. The Internet has fuelled the rapid distribution of information such as passwords and 'open' systems to hacker communities that will use it to make an organization a launching pad for their activities. An organization can lose a lot of money and its reputation in a very short time.

24/7 Monitoring Protection The PBX Fraud Detection solution will monitor an IP or legacy voice system, 24 hours a day, 365 days a year and deliver alarms to one or more monitoring stations. Each site can be individually configured to report on unusual activity both during and outside of normal working hours. Call records are compared against the organization's criteria of unusual call patterns, if suspicious activity is detected an alarm is raised to one or more management locations. This will allow immediate action to be taken to combat the fraud.

Alarm Notification

An alarm receiving system provides numerous ways to ensure that you know about the alarm. Notification could be provided on screen with an audible sound, via email, SMS/Pager, fax or as a voice alert. A rapid response by an administrator or engineer can stop the fraud and potentially catch the culprit.

The PBX Fraud Detection solution is integrated seamlessly with other Data Track solutions to form a more complete picture of network activity. Adding on our Device Alarm Monitoring solution will ensure that you are always informed of the status of your communications equipment. Our Call Management solution can be used to investigate and analyse in depth the calls made in/out of your voice system and check for any further fraudulent traffic.

If you would like to know more about this solution, you can speak to one of our representatives by clicking here. Click on these links to read more about the Eclipse AMS application, the Tracker Alert Service and the Tracker range.