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Implementation & Installation Programs
At Avocent Corporation, we understand the importance of providing a total lifecycle
solution for your IT assets. Installing and deploying those assets in an efficient, effective
and productive manner is a critical step in this process and can help maximize your return
on investment. Avocent provides a comprehensive range of implementation services for
customers who require planned installation of their purchased equipment and extended
assistance to fine-tune your system configuration. Our offerings include:
Installation – On-site physical installation of newly purchased Avocent equipment.
Implementation – On-site configuration of network parameters, local devices, software
installation and configuration of administrative and server parameters tailored for optimum
performance within your environment.
Remote configuration and support for installations – Online delivery of configuration
settings and pre-scheduled telephone support for installations. This service is intended
for customers that have physically installed the Avocent products and need assistance in
configuring the products to their environment.
Concurrent training – On-site hands-on training is available to show you how to maximize
the potential of your newly implemented Avocent solution.
Avocent Professional Services implementation programs provide you with the expert
knowledge and resources to reduce your installation and implementation time. Key
Avocent expertise – By employing Avocent-qualified technical resources to install and deploy
your solution you can dramatically reduce risk of installation error.
Minimize disruption – Avocent can provide a schedule to minimize disruption to your
business by using proven methodologies and best practices to speed up the process.
Free up internal resources – Let Avocent handle the installation for you. Use your resources
where they are most needed, supporting your IT strategic business requirements.
Reduce post project support – Using Avocent qualified resources and best practices to
implement your Avocent solution can minimize the occurrence of post installation technical
issues; thereby, dramatically reducing downtime.
Return on investment – The combination of benefits can help you realize the full potential
of your Avocent solution and maximize your return on investment.
|Service part number||Service Description||Lead-time||US $||Unit
|Implementation Services - Remote|
|Scheduled remote (on-line) configuration assistance.
(requires on-line access rights)
|8 weeks||$ 500||per day*|
|Implementation Services - On-site|
(DSView 3 Add-ons)
|Scheduled on-site installation for up to 128 incremental ports in an
existing DSView® 3 software environment for DSR® switches, ACS
console servers, AutoView® switches.
(i.e. remote administration) (Upgrade to DSview 4, Please contact Bomara for pricing)
|IMPSE-ADDL-OS-256P||On-site configuration Only via existing DSView 3 software managed environment of up to 256 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours SOW Required||,000|
|IMPSE-ADDL-RC-256P||Remote configuration only via existing DSView 3 software managed environment of up to 256 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours. SOW Required||,000|
|IMPSE-AENV-OS-16D||Onsite Implementation Up To 16 Environmental Devices Std Bus Hrs||,000|
|IMPSE-AHRS-OS-VAL||After-Hours Deployment Uplift fee - Charges required for after hours deployment.||,000|
|IMPSE-AHRS-RC-VAL||After-Hours uplift fee - for remote configuration & remote upgrade services SOW Required|
|Scheduled on-site installation for AMX Chassis + up to 128 server
(includes AMWorks® software)
|Scheduled on-site installation for up to 32 user ports on AMX switch.
(requires desktops to be co-located)
|IMPSE-AUPG-OS-100||On-site upgrade of up to 100 Avocent Appliances during normal business hours SOW Required||,000|
|IMPSE-AUPG-RC-100||Remote upgrade of up to 100 Avocent appliances during normal business hours SOW Required||,000|
|IMPSE-CUST-OS-VAL||Custom Implement Onsite Install Of Other Prod||custom pricing|
|IMPSE-DAYR-OS-VAL||Onsite Professional Services Daily Rate Fee Of Sow Defined Work|
|IMPSE-DBCT-RM-VAL||Mergepoint IE Database Config SVC||custom|
|IMPSE-DCP-OS-VAL||Onsite Assist During Normal Bus Hrs Base Rate Multiplier For DCP|
|IMPSE-DCP-RC-VAL||Remote Assist During Normal Bus Hrs Base Rate Multiplier For DCP|
|IMPSE-DSUP-OS-VAL||On-site upgrade of DSView 3 software per single hub + up to 2 spokes during normal business hours SOW Required|
|IMPSE-DSUP-RC-VAL||Remote upgrade of DSView 3 software per single hub + up to 2 spokes during normal business hours SOW Required|
|Implementation (DSView® 3 software) IMPSE-DSV3-OS-64P
||Scheduled on-site installation of DSView 3 software + up to 64 ports for DSR® switches, ACS console servers, AutoView® switches. (i.e. remote administration)
|IMPSE-DSV3-OS-64P||Scheduled Install Of DSV3 SW Up To 64pt|
|IMPSE-DSV3-RC-128P||Remote setup of DSView 3 software and remote configuration of up to 128 ports of pre-installed appliances with remote accessible on board web interfaces during normal business hours. SOW Required||,000|
|IMPSE-LCD-OS-10T||Onsite Installation & Config Of Up To 10 LCD Trays|
|IMPSE-MSPM-OS-64P||Onsite Installation & Config Of Mergepoint Service Processor Mgr|
|Scheduled on-site custom installation and implementation for other
Avocent products as well as non-standard deployments.
|IMPSE-OCFG-OS-VAL||Base Rate Multiplier Of Sow Onsite Config Only Std Bus Hrs|
|IMPSE-OCFG-RC-VAL||Base rate multiplier for SOW defined Remote Configuration assistance during normal business hours SOW Required|
|IMPSE-PMGR-OS-250P||Implement PWR MGR Plug-in PDU Onsite Inst Config|
|IMPSE-XDSV-OS-128P||Onsite Config Only Of Non-DSV3 Managed Preinstalled Units-standard Hrs|
|Scheduled on-site installation for up to 64 ports in a standalone DSR®
switch, ACS console server and AutoView® switch environment
(i.e. local administration)
|IMPSE-XDSV-RC-128P||Remote Setup Of Non-DSV3 Managed Pre-installed Appliances|
|Training Services Scheduled|
|EUT-1DAY||Avocent 1 Day Per Group-training At Cust Facility||per person|
|EUT-360||MPIE INSTALL AND DEPLOYMENT #360|
|EUT-361||MPIE INVENTORY #361|
|1 DAY TRAINING PRE-SCHEDULED TRAINING LOCATIONS PER PERSON|
|Training provided by Technician on usage of the product installed.
Delivered in conjunction with an on-site installation / implementation.
|$ 375||per concurrent
|EUT-TRAVEL||Cost Of Misc Travel Expenses For Training At Customer Facilities||TBD|
|EUT-VIRTUAL351||VIRT ILT DSV3 SW APPL Fundamentals SUP|
|EUT-VIRTUAL352||VIRT ILT DSV3 SW APPL ADV SUP|
|Fee for expedited service delivery requests.
(i.e. inside standard lead-times)
|N/A||$ 500||per change|
|Fee for customer initiated reschedules due to change of confirmed
delivery date or customer delays while on-site requiring return travel
or extra time on-site.
|N/A||$ 500||per event|
|ACNT-OUTS-OS-6M||SEMI ANNUAL ONSITE SUP CONTRACT|
Terms & Conditions
Delivery - Available during normal or extended
working hours.* The service is performed onsite
by product specialists as defined in the
implementation schedule agreed upon with the
Term - The service is terminated at the end of the
scheduled assistance period.
Eligibility - Available to any retail purchase of
Service exclusions - Any services not specifically
described in the statement of work are excluded
from this service. If, during the service provision
period, complementary services are identified as
desirable, a separate quotation will be provided.